Join the team that's on a mission to make commerce better for everyone.

Critizr award: Best Workplace Experience 2022

See what life at Goodays looks like

About Goodays

Founded in 2012, The Goodays Customer Experience Management platform makes it easier to have personal and human experiences at scale. It's used in 32 countries by over 150 of Europe's biggest companies, including Carrefour, New Look, Monoprix, Domino's and Jules. Giving over 70,000 business locations, CEO’s, CX and insights teams the tools they need to deliver better customer experiences, increase NPS, improve customer satisfaction, drive loyalty and recapture previously unsatisfied customers. We ensure that you can spark real connections and engage in better, deeper and more frequent experiences with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.

Goodays' story

2012

Nicolas Hammer and Thibaut Carlier started exploring the customer experience in Lille, the homeland of French retail. They were soon joined in the adventure by retail experts: the former CEO of Publicis and the founder of Diwanee Webedia Arabia.

Critizr is elected Best Innovation Retail Explorer across Europe, an award dedicated to future scale-ups of retail.

2014

2016

Carrefour rolls-out Critizr Connection platform across 1,300 stores.

Critizr goes beyond 50 employees.

2018

June 2018

Critizr now operates in more than 15 countries across the world and opens a branch in the United Kingdom.

Critizr raise €15m in July 2019 (series B) with prominent investors such as Point Nine and 83 North, to fuel product and international growth.

July 2019

2020

Critizr now has a 75%-market share in the grocery market in France.

Critizr becomes a member of the French Tech startup ecosystem allowing the company to facilitate & accelerate the visa application when recruiting international talents to support its international expansion - Critizr is now eligible to file for Talent Visa and bring talent to relocate to France

2021

What do you get out from joining Goodays as an employee?

We are a fast-growing company where you get to work directly with entrepreneurs, with a hands-on mindset. As a company we ask you to go the extra mile, and in return? We offer you opportunities to grow and find the best within yourself.
We ensure trust is given to each person in the team. After a thorough onboarding process, through which each newcomer takes time to fully become part of the team, team members then have the opportunity to own and lead projects. Every newcomer is fully involved on the road to success.
At Critizr, everyone plays such an important role in our company mission. That’s why we empower each and every single individual to give life to their ideas and projects. We embrace the ‘can-do’ attitude of our collaborators and give them everything they need to see their initiatives grow.
We believe physical retail is not dead - in fact, far from it. We consider human interactions to be at the heart of all customer-obsessed organisations and empowering store teams to connect to their local customers remains the key to success. They are the real-life brand ambassadors after all!. The customer conversation shouldn’t stop at the exit door and long lasting relationships are being built constantly. Through multiple channels, we allow them to connect with customers on one single platform.

We know that customers respond better to technology when powered by humans. And in this dehumanized world, we offer physical stores the tools to deliver personalised experiences. We enable stores to give customers exactly what they are looking for, the relationship, expertise and friendly welcome that only humans can provide, through an interaction platform that delivers results.

We believe this is the future of retail and we love to see results from some of the 60,000 retail professionals we partner with.

We take pride in empowering the teams on the ground and make a real difference to the frontline workers who are responsible for delivering exceptional brand experiences.

We facilitate the way they manage customer relationships, and simplify their worklife. Our technology is created with these teams in mind, which means we’re deeply rooted in the heart of retail.
We are all humans! At Critizr we embrace everyone’s backgrounds, ambitions and dreams. We adopt a holistic approach to well-being. That means that we want to support you in everything you want to achieve in life. As your well-being at the workplace is important to us, your wellbeing in your life as a whole is vital to us. We support collaborators who consider new career directions or who may want to move from one department to another and we also encourage entrepreneurship (just to name a few).

To fulfill each employee’s ambitions, we believe that an enjoyable and flexible work environment is key. When you spend most of your days on Zoom and with colleagues, it can be difficult to find your rhythm therefore we take strong actions to strike the perfect balance between home and office.
Our company mission has no borders. We are overcoming challenges and solving problems that are being faced all over the world. Critizr was born in the North of France, in the homeland of retail, a region that gave birth to what would become the biggest retail players in the world (Auchan, Decathlon, Mobivia, etc.). We have this ambitious and global DNA at Critizr. After only just a few years, we already partnered with ⅔ of the grocery sector with prominent clients such as Leclerc or Auchan. Our solution also has a great international traction: it has already been deployed in 21 countries: Australia, New Zealand, Germany, Ireland, Spain, etc. including the UK (where we also have offices). We’re proud to work with such retail behemoths as: Carrefour, New Look and Domino’s… and are excited to be soon partnering with more.

Our growth mindset also reflects in the way our people grow. Critizr as a business is growing, and we want to embark all our team in this growth. Our goal is for our team to grow alongside the company.

Anecdote: Martin joined the company 6 years ago as a software engineer and showed quickly he had a knack for transmitting knowledge and finding a balanced answer for sustaining our growth. His contributions on our tech stack and our organisation allowed him to have more responsibilities and scope over the year, and after several promotions, he’s now our staff engineer, cross-coordinating our most challenging projects.

About our team

employees & counting

countries in which our team is based

nationalities are being represented at Critizr

Life & diversity

French Gender Equity Scoring

96/100

Perks & Benefits

France

Kit de bienvenue

Nul ne grimperait l’Everest sans l’équipement approprié ! C’est pourquoi nous vous fournissons un Mac et les équipements nécessaires à l’accomplissement de votre mission.

Indemnité de télétravail

Travailler depuis la maison, c’est bien, mais nous sommes bien conscients que cela peut impliquer des coûts additionnels. Devinez quoi ? Nous finançons une partie de vos dépenses énergétiques (frais fixes de 25 euros par mois versés directement sur votre salaire ou 30 euros si vous avez opté pour les énergies vertes).

Contribution à l’équipement de télétravail

200 euros : c’est le montant de l’allocation attribuée pour vous équiper de façon à travailler plus confortablement de chez vous (qu’il s'agisse d’un casque, d’un bureau, d’une chaise… à vous de choisir).

Carte Swile

La carte Swile c’est la carte restau qu’il vous faut ! Fini le vieux ticket en papier qui se désintègre en machine car vous l’avez oublié dans votre poche.

Congé Second Parent

La loi a évolué pour offrir désormais 25 jours de congés payés. Chez Critizr, nous avons décidé d’aller encore plus loin pour offrir 28 jours de congés payés à 100% au deuxième parent lors d’une adoption ou d’une naissance.

Pass Mobilité

Une allocation fixe de 37,60 euros par mois est directement versée sur salaire afin de contribuer à vos déplacements lorsque vous habitez en zone urbaine à proximité d’un des bureaux de Critizr en France. Les déplacements des salariés travaillant à distance, quel que soit leur pays de résidence, sont intégralement remboursés.

Bien-être et santé

Nous sommes convaincus que le bien-être de chacun doit être vu à 360 degrés. C’est pourquoi nous nous sommes associés aux meilleurs partenaires pour garantir le bien-être physique et mental de nos équipes.

1- Moka.care (santé mentale)

moka.care offre une réponse humaine, sur-mesure et confidentielle pour prendre enfin soin de sa santé mentale.

2- Spart (santé physique)

Spart encourage nos collaborateurs à bouger, chaque jour. Au total en 2022, ce sont 43000 km parcourus à pied, 9400 km à vélo, et plus de 2100 heures d’activités physiques réalisées par nos salariés. Grâce à nos efforts collectifs, nous avons pu effectuer un don de 5350€ à l’association “A chacun son Everest”.

3-Bosse pour une assoss (mécénat de compétences)

Nous souhaitons donner l’opportunité à nos collaborateurs de se sentir utile, de contribuer à une cause qui leur est chère. C’est pourquoi nous donnons l’occasion à nos salariés de contribuer, une journée par mois (sur leur temps de travail), à l’association de leur choix, sans perte de salaire. En 2022, nous avons ainsi offert 55 jours, équivalent à 385 heures, à 11 associations différentes.

Premiers secours

Chez Critizr, nous pensons que tout le monde devrait connaître les gestes de premiers secours, aussi bien pour pouvoir intervenir en cas d'incident au travail, que dans la vie quotidienne. C'est pourquoi nous proposons à tous les salariés qui en font la demande de devenir sauveteur secouriste du travail.

Congés fausse couche & règles douloureuses

Parce que chacun d’entre nous doit faire face à des moments difficiles, nous octroyons 5 jours de repos à nos salariées devant faire face à une souffrance physique et psychologique lors d'un arrêt naturel de grossesse (fausse couche) et jusqu'à 2 jours de repos lors de règles douloureuses. Deux jours de repos sont aussi accordés au deuxième parent dont la compagne a subi une fausse couche, et ce, qu’il soit, ou non, salarié·e de Critizr.

United Kindom

Welcome Pack

You can’t climb Everest without the right gear! That’s why we provide you with a brand new MacBook and all the IT devices you need in order to reach the highest summit.

Flex/Remote Policy

We want the team to work wherever they feel most comfortable. So we have a flexible remote working policy meaning every climber can choose to work wherever suits them best. We also offer a flat fee of £25 a month to cover some of your energy bill.

Working from home allowance

It’s important the team feels motivated and comfortable in their surroundings. That’s why we provide an allowance of £170 to each climber to purchase all the equipment they need (whether you spend it on a headset or a desk is up to you).

Paid time off

We have a ‘work-hard, play-hard’ attitude. So we offer 25 days paid holiday on top of the 8 standard bank holidays in the UK.

Parental leave

We offer 28-day full pay off for the second parent in the UK following childbirth or adoption.

Co-working spaces membership

We finance your co-working space membership in order for you to work outside from home when you want a change in environment or when you want to meet with other members of the team! These co-working spaces come with a whole host of additional benefits, including fitness classes and social events.

Mobility Allowance

Being an international company, it’s important that teams from different territories get to spend face-to-face time together. So we ensure any travel expenses are covered when visiting other offices.

Pension Scheme

It’s always good to plan for the future. Our pension scheme is based on salary sacrifice. We participate at a minimum level of 6% and match your contribution to up to 8%. There’s no cap on the employee contribution percentage.

First Aid Certificates

At Critizr, we believe that everyone should know first aid, in case of an incident at work,but also as key life skills to have. . This is why we offer, to all employees who request it, the chance to obtain a first aid certificate.

Miscarriage & painful period leaves

Because each and everyone of us has to face challenges, we offer 5 rest days of rest to employees who have to go through physical and psychological suffering during miscarriages, as well as up to 2 days for painful periods. 2 days off will also be granted to the second parent whose partner has suffered a miscarriage whether they are, or are not, a Critizr employee

Health & Wellbeing

We believe that being healthy is a holistic 360 degree approach. That’s why we’ve partnered with innovative startups and businesseses to ensure our team feels the best way possible - from the inside out.

1- Teale (mental health)

Teale offers resources with professionals to train each and every single one of our employees on their mental health journey covering all aspects of mental well-being Including, resilience, relationships, self-esteem, fulfillment, self-control.

2- Spart (physical health)

Spart encourages our employees to move through daily challenges. Everyone earns points that contribute to a collection pot for their team Once the goal is reached, we will make a solidarity donation to “À chacun son Everest”.

Netherlands

Coming Soon

Spain

Coming Soon

Japan

Coming Soon

Our values

Just as we preach customer obsession to our industry, we practice human obsession internally. Based around a people-first culture, we have fun, celebrate key events and important milestones while being hard players. We care deeply for our team members and have the utmost respect, trust and integrity in everything we do.
Collaboration and accountability for what we do are top priorities. Remaining approachable and communicating is essential for us to achieve our goals and reach milestones. By being completely transparent in both our successes and failures we learn and grow as a team.
At Critizr, we are proud of our ambitious mindset. We could climb the Eiffel Tower, but we've chosen to climb mount Everest. Driven by growth, we aim to reach the highest peaks possible. We love to overperform, innovate and disrupt the industry.
We consider ourselves unwavering entrepreneurs. That’s why we empower each and every single individual to give life to their ideas and projects. We embrace the ‘can-do’ attitude of our collaborators and give them everything they need to see their initiatives grow. Nothing makes us prouder than when we see members of the Critizr team go on to create their own successful companies.